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National Center for Law and Economic Justice Publishes Report on Web Accessibility

The National Center for Law and Economic Justice (NCLEJ) has published the report, “The Closed Digital Door: State Public Benefits Agencies’ Failure to Make Websites Accessible to People with Disabilities and Usable for Everyone.” This report discusses the findings from web accessibility research of state and some local public benefits agency web sites in California, Florida, Michigan, New York, and Texas. The report describes the problems that make it difficult or impossible for people with disabilities to apply for benefits online, request an application, search the website, or contact the agency by email. The research, which was conducted for NCLEJ by students at Northeastern University School of Law, also found that basic information on how to apply for benefits was difficult to find on websites. NCLEJ has called upon the U.S. Department of Health and Human Services and the Food and Nutrition Service at USDA to require the states included in the study to fix the problems identified, to issue guidance to states on web accessibility, to convene an interagency workgroup to develop materials to assist states, and to provide technical assistance to state agencies on the issue.

NCLEJ’s entire report may be found at: The Closed Digital Door


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