DRNJ Frequently Asked Questions

DRNJ is a non-profit organization that provides advocacy services to people with disabilities. DRNJ provides information and referral, technical assistance and training, legal and non-legal advocacy, and outreach and education.

Who is eligible to receive services?

You could be eligible to receive services from DRNJ if:

How long does it take before I hear from someone?

The Intake Unit is open from 9:00 a.m. to 5:00 p.m. Monday through Friday, and includes Spanish speaking staff. Messages that are left on the Intake Unit voice mail system are returned within twenty-four hours. E-mails, faxes and written correspondence are reviewed twice weekly to provide information and referral or to request further information to complete an intake. Walk-ins are addressed immediately.

How will DRNJ decide whether to represent me?

In deciding whether DRNJ will represent you, DRNJ will consider:

What is the process?

In order to determine whether DRNJ can assist, you must contact the Intake Unit. The Intake Unit can be reached by telephone, in writing, by fax, e-mail or in person. The Intake Unit will need to obtain information from you about your issue, as well as, other supporting information. The information you provide to the Intake Unit will be reviewed and a decision regarding our assistance can be expected within 5 - 7 business days.

What if I don't agree with the decision?

As a client of DRNJ, or someone requesting services from DRNJ, you have the right to file a grievance if you believe that DRNJ has wrongly denied you assistance with a disability-related matter. If you disagree with the decision not to accept your request for assistance or not to provide further advocacy or legal representation, you may request an appeal by calling or writing DRNJ's Appeal Coordinator at the address or telephone number listed on our Home Page.

Visit the Intake Program page for our Grievance and Appeal policy.

Does DRNJ charge a fee for service?

DRNJ does not charge a fee for services. We do, however, accept tax-deductible donations to help cover the costs of providing these services and to expand our programs.

What does ADA stand for?

ADA stands for the Americans with Disabilities Act. A list of commonly used acronyms can be found on our Publications page.

DRNJ is an Equal Opportunity Employer and provides services to all persons with disabilities regardless of race, creed, religion, color, national origin, age, marital status, familial status, sex, sexual or affectional orientation, ancestry or disability.
Any concerns regarding the agency’s compliance with these non-discrimination efforts may be brought to the attention of the Executive Director.

Advocating and advancing the human, civil and legal rights of persons with disabilities