Advocating and advancing the human, civil and legal rights of persons with disabilities


Intake Unit


Requests for assistance are made through the DRNJ Intake Unit, which is open from 9:00 am to 5:00 pm, Monday through Friday by telephone and in-person by appointment. Messages may be left on the DRNJ voicemail at (800) 922-7233 and e-mail at advocate@drnj.org 24 hours/day, 7 days/week. An on-line application for services is available at www.drnj.org/onlineintakeform.htm. Inquiries are also accepted by mail.

Intake staff will make every effort to contact an individual within 48 hours, and will make two attempts to respond to telephone calls. Typically, the oldest calls are returned first, absent emergency calls. The attempts will be noted on an Intake log. E-mail and on-line inquiries will be reviewed on a daily basis and will be responded to within 48 hours as well.

The intake staff collects basic information regarding the person with a disability, including name, age, gender, race, contact information, and the problem for which the individual is seeking assistance.

The Intake Unit is staffed by a full-time Intake Coordinator and a full-time Intake Specialist, under the supervision of a licensed attorney. Back-up to the primary Intake staff, including for emergencies, is provided by DRNJ advocate and attorney staff.

Issues outside of DRNJ Priorities and Parameters with Referral Information

Case Selection

A request for assistance that falls within one of DRNJ’s issue or priority areas will be considered for acceptance based upon one or more of the following:

1. Whether the individual’s complaint has sufficient legal or factual support.
2. Whether other advocacy or legal representation is available or already being provided.
3. Whether the complaint falls within a priority but the relevant objectives do not provide for individual representation.

Grievance and Appeal Policy

As a client of DRNJ, or someone requesting services from DRNJ, you have the right to file a grievance if you believe that DRNJ has wrongly denied you assistance with a disability-related matter. If you disagree with the decision not to accept your request for assistance or not to provide further advocacy or legal representation, you may request an appeal by calling or writing DRNJ's Appeal Coordinator at the address or telephone number listed on our Home Page.

To access a copy of DRNJ's Grievance and Appeal Policy click here

Traumatic Brain Injury Resources

Grievance and Appeal Policy






New Jersey's designated protection and advocacy system for people with disabilities

Disability Rights New Jersey
210 S Broad Street, 3rd Floor
Trenton, New Jersey 08608
1.800.922.7233 (in NJ only) • 1.609.292.9742 (Voice)
1.609.777.0187 (Fax) • 1.609.633.7106 (TTY)
Email Us

Legal Disclaimer

DRNJ is an Equal Opportunity Employer and provides services to all persons with disabilities regardless of race, creed, religion, color, national origin, age, marital status, familial status, sex, sexual or affectional orientation, ancestry or disability. Any concerns regarding the agency’s compliance with these non-discrimination efforts may be brought to the attention of the Executive Director.

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