Requests for assistance
are made through the DRNJ Intake Unit, which is open from 9:00 am
to 5:00 pm, Monday through Friday by telephone and in-person. Messages
may be left on the DRNJ voicemail at (800) 922-7233 and e-mail at
firstname.lastname@example.org 24 hours/day, 7 days/week. An on-line application
for services is available at www.drnj.org/onlineintakeform.htm.
Inquiries are also accepted by mail.
Intake staff will make
every effort to contact an individual within 48 hours, and will
make two attempts to respond to telephone calls. Typically, the
oldest calls are returned first, absent emergency calls. The attempts
will be noted on an Intake log. E-mail and on-line inquiries will
be reviewed on a daily basis and will be responded to within 48
hours as well.
The intake staff collects
basic information regarding the person with a disability, including
name, age, gender, race, contact information, and the problem for
which the individual is seeking assistance.
The Intake Unit is staffed
by a full-time Intake Coordinator and a full-time Intake Specialist,
under the supervision of a licensed attorney. Back-up to the primary
Intake staff, including for emergencies, is provided by DRNJ advocate
and attorney staff.
A request for assistance
that falls within one of DRNJ’s issue or priority areas will be
considered for acceptance based upon one or more of the following:
1. Whether the individual’s
complaint has sufficient legal or factual support.
2. Whether other advocacy or legal representation is available or
already being provided.
3. Whether the complaint falls within a priority but the relevant
objectives do not provide for individual individual representation.
and Appeal Policy
As a client of DRNJ,
or someone requesting services from DRNJ, you have the right to
file a grievance if you believe that DRNJ has wrongly denied you
assistance with a disability-related matter. If you disagree with
the decision not to accept your request for assistance or not to
provide further advocacy or legal representation, you may request
an appeal by calling or writing DRNJ's Appeal Coordinator at the
address or telephone number listed on our Home Page.
To access a copy of DRNJ's
Grievance and Appeal Policy click